Shipping Policy — IYONG by Matai Society

This policy applies to all orders placed through this official website. By ordering, you accept the terms below.

Order Processing

Orders are normally processed within 3–7 business days for quality checks, packing, and coordination with our weaving units. Handmade items may need extra production time; any significant delay will be communicated before dispatch. You will receive an order confirmation and, later, a dispatch confirmation with tracking details.

Shipping Within India and Internationally

Domestic: We ship to serviceable pin codes across India via reputed couriers. Delivery usually takes 5–10 business days after dispatch; remote areas may take longer.
International: We ship to selected countries. Delivery usually takes 10–21 business days after dispatch, subject to customs clearance. Import duties, taxes, and customs charges are the customer’s responsibility.

Shipping Costs

Domestic and international shipping charges are calculated at checkout based on destination, weight, and service selected. Any free-shipping offer applies only to qualifying orders placed directly through our official website and will be announced there. International shipping charges do not include destination-country duties or taxes.

Tracking

Once dispatched, you will receive a tracking number and courier link by email and/or SMS. If tracking is not received within the expected processing period, please contact us with your order number.

Possible Delays

Deliveries depend on product availability and operational conditions. Delays may occur due to weather, holidays, law-and-order situations or curfews in Manipur or along the route, high order volumes, government restrictions, or courier limitations. We will make reasonable efforts to inform you of significant delays and revised timelines.

Delivery and Failed Shipments

Please provide a complete address and reachable phone number and ensure someone is available to receive the package. If delivery fails after the courier’s standard attempts, the parcel may be returned to us; re-shipping will be at the customer’s cost. If a package arrives visibly damaged, refuse it and notify us promptly. If the courier confirms a loss in transit, we will arrange a replacement or refund subject to investigation.

Contact

IYONG by Matai Society
Moirang Lamkhai, Ward No. 1, Bishnupur District, Manipur – 795133, India
Email: iyongbymataisociety@gmail.com
Phone: 9366149850
Website: iyong.co
Please include your order number in all shipping inquiries.

Legal Disclaimer

All products are handmade and may show natural variations in weave, colour, dye lot, size, and finish. Such variations are characteristics of handmade goods, not defects, and do not by themselves justify refund or replacement. Delivery timelines are estimates, not guarantees; we are not liable for delays caused by couriers, weather, government action, or other events beyond our reasonable control. International customers are responsible for complying with destination-country laws and customs requirements. To the maximum extent permitted by law, our total liability for any claim relating to this policy will not exceed the amount paid for the specific order concerned. This policy does not limit rights available under applicable Indian law, including the Consumer Protection Act, 2019. It is governed by Indian law, and disputes are subject to the exclusive jurisdiction of the courts at Bishnupur, Manipur. We may update this policy at any time; the current version will be posted on our website.